Return & Exchange Policy

At Urban & Rural Lifestyle, we are committed to providing quality products that meet your needs. If for any reason you are not satisfied with your purchase, we are happy to offer returns and exchanges under the conditions outlined below.
1. Eligibility for Returns and Exchanges
We accept returns and exchanges for items that meet the following conditions:
  • The item must be unused, unwashed, and in its original packaging with all tags attached.
  • The return or exchange request must be made within [insert number] days of the purchase/delivery date.
  • Sale items, custom orders, and final clearance items are not eligible for return or exchange unless they are defective.
2. Return Process
To initiate a return:
  • Contact our customer service team at [info@uandrlifestyle.com] with your order number and reason for the return.
  • Once your return is approved, we will provide you with instructions on how to send the item back to us.
  • You are responsible for the return shipping costs unless the return is due to a defect or error on our part.
3. Exchange Process
If you would like to exchange an item for a different size, color, or style:
  • Contact us within 3 days of receiving your order to request an exchange.
  • We will confirm the availability of the requested item and guide you through the exchange process.
  • Once the original item is returned in its original condition, we will ship the exchanged item at no additional cost to you (one-time exchange).
4. Refunds
Refunds are issued in the original form of payment once we receive and inspect the returned item. You will receive an email confirmation once your refund has been processed.
  • Please allow 10-15 working days for the refund to reflect in your account, depending on your payment provider.
  • Shipping costs are non-refundable unless the return is due to a defect or error on our part.
5. Non-Returnable Items
The following items are not eligible for return or exchange:
  • Items marked as final sale or clearance.
  • Custom-made or personalized items.
  • Undergarments, swimwear, and face masks for hygiene reasons.
  • Items damaged due to misuse, mishandling, or improper care.
6. Damaged or Defective Items
If you receive a damaged or defective item:
  • Contact our customer service within 3 days of delivery with a detailed description and photos of the damage or defect.
  • We will review your request and arrange for a replacement, exchange, or refund, including covering the return shipping costs.
7. Contact Us
For any questions or concerns about our Return & Exchange Policy, please contact us at:
Urban & Rural Lifestyle